Abstract

Background: The world and Europe, in particular, are aging very fast, and in the same vein, digitization is moving very quickly into citizens' routines.Given the fact that the elderly are the largest group of citizens who are info-excluded, this reality is worrying because it will quickly make them socially excluded.This article briefly presents the main initiatives of the European Union and Portugal to promote greater and faster digital inclusion of the elderly people.In the final section, there is a critical reflection on technology acceptance Model, the concept of universal design and usability in order to propose clues and strategies that can and/or may facilitate the use and access of technologies and digital resources by the elderly.

Keywords

elderly, digital divide, technology acceptance model, universal design, usability, digital resources, dematerialization of processes, analogical context, digital technologies, young people, aging process, technological progress, disabled citizens, digital literacy of citizens, unemployed people, at-risk youth, migrants and minorities